ATT My Results is AT&T’s internal performance dashboard, reached through Global Logon at e-access.att or hraccess.att, where retail reps, call center agents, and sales staff track quota progress, commission payouts, and daily metrics. You’ll need an active ATTUID and Global Logon password to get in, plus a second authentication factor if you’re logging in from a personal device or off the corporate network. Once you’re in, the numbers you see there feed directly into how much you get paid.
That’s the short version. Here’s what actually matters once you’re staring at your dashboard trying to figure out why your numbers look off, or why your login won’t go through at 8:47 AM right before your shift starts.
Why Your Login Keeps Failing (And It’s Rarely the Password)
Most reps assume a failed login means they typo’d their password. In practice, that’s the least common cause.
Session bleed from a previous device
If you logged into MyResults on a store tablet and didn’t fully log out, your session token can conflict when you try again on your phone. Clear cookies or use a private window before retrying.
VPN mismatch for remote access
If you’re checking your numbers from home without connecting through the approved VPN client first, Global Logon will often reject the attempt silently, no error message, just a spinning wheel or a blank redirect.
Token drift on hardware 2FA devices
RSA SecurID tokens and similar hardware keys run on internal clocks. If yours hasn’t synced in a while, the six-digit code you’re entering may already be expired by the time you submit it, even if it looks correct on the display.
Browser extensions blocking redirects
Ad blockers and privacy extensions occasionally strip the redirect chain between hraccess.att and the sales dashboard. If you land on a blank page after login instead of your dashboard, disable extensions before troubleshooting anything else.
If none of that fixes it, the fastest resolution is usually a password reset through the self-service portal rather than waiting on a helpdesk ticket, since account lockouts from repeated failed attempts can take longer to clear than a reset does.
What the Numbers on Your Dashboard Actually Mean Day to Day
Every guide out there lists KPI names. Fewer explain what they mean when your numbers don’t match what you thought you sold.
Gross adds count new activations, not just completed transactions. A line that’s pending credit approval or awaiting port-in from another carrier typically won’t post to your gross adds until that process clears, which can take anywhere from a few hours to a couple of days depending on the carrier you’re porting from.
Attach rate gets miscounted more than any other metric reps ask about. It’s not just “did you sell an accessory.” It’s usually calculated against your eligible transactions, meaning device upgrades and new activations, not every customer interaction. A rep who spends an hour helping someone troubleshoot their bill won’t see that interaction dinged against their attach rate, because it was never in the denominator to begin with.
CSAT scores lag behind your sales numbers by design. A survey sent to a customer today might not land in your dashboard for 48 to 72 hours, since the system waits for a response window before scoring it. Don’t panic if you closed five great sales this morning and your CSAT average hasn’t moved. It’s not broken, it’s just behind.
Quota pacing resets differently depending on whether your store runs a calendar-month cycle or a fiscal period. If you transferred stores recently or your role changed mid-month, ask your manager which cycle you’re now being measured against. Mixing the two up is a common reason reps feel like they’re behind when they’re actually on pace.
When a Sale Disappears From Your Tally
This happens to almost every rep eventually, and it’s rarely fraud or a system glitch. It’s usually one of these:
- Unassigned credit. The transaction processed but got logged under a generic store ID instead of your personal ATTUID, often because a manager rang it up under their own login during a rush.
- Return within the chargeback window. If a customer returns a device or cancels service within the standard buyer’s remorse period, the commission tied to it reverses. This shows up as a negative adjustment days or weeks after the original sale.
- Product mix reclassification. Bundled promotions sometimes get recoded after the fact if the promo terms changed mid-cycle, which can shift which category a sale counts toward.
Your move here is the Transaction Detail Ledger, not a general complaint to your manager. Pull up the specific date and transaction, and file a dispute through the inquiry module before your store’s monthly cutoff window closes. Miss that window, and getting the credit reinstated becomes a much longer conversation with commission audit.
How MyResults Connects to Scoreboard, MyCoach, and My Success
These tools get lumped together in searches, but they serve different purposes and mixing them up wastes time.
| Tool | What It’s For | Who Checks It Daily |
|---|---|---|
| MyResults | Your personal sales, commission, and quota data | Individual reps |
| AT&T Scoreboard | Store-wide leaderboard and team pacing, usually shown on a floor display | Store managers, during huddles |
| MyCoach | Coaching notes, skill development tracking, and manager feedback tied to your performance trends | Managers and reps together, less frequently than daily |
| My Success | Formal quarterly and annual review documentation | Everyone, mainly at review time |
The practical distinction: MyResults tells you what happened. MyCoach and My Success are where you and your manager talk about why it happened and what to do differently. If your numbers look fine in MyResults but you’re not seeing growth in commission tier or promotion readiness, that conversation belongs in MyCoach, not in a dashboard support ticket.
Is There a Dedicated MyResults App?
Short answer: not as a standalone consumer app you’d find searching an app store. What most reps actually use is the mobile browser version of the sales dashboard, or an internal enterprise workplace app bundle if your store has enrolled in BYOD access.
If you’re searching “MyResults app” hoping for something you can download and check from the couch, you won’t find a match, and that’s exactly the kind of confusion that leads reps toward phishing pages disguised as a “faster login” or “official app download.” Treat any result outside att, hraccess.att, or e-access.att as suspicious, full stop.
A Quick Note on “AT&T Real Time Results”
Reps sometimes expect MyResults to update the second a sale closes, calling this “real time” tracking. It’s closer to near-real-time. Most transaction data posts within minutes to a few hours, but anything touching credit checks, port-ins, or promotional reclassification runs on its own backend timing. Don’t use MyResults as a live scoreboard for a single transaction you just rang up. Use the Scoreboard display for that same-shift visibility instead, since it’s built for immediacy in a way the detailed ledger isn’t.
Frequently Asked Questions
1. What’s the difference between hraccess.att and e-access.att?
att my results access is connected with AT&T employee systems, but hraccess.att is the broader HR access portal used for benefits, pay information, and identity verification. e-access.att/salesdashboard is specifically used to view sales performance data after you are successfully authenticated.
2. Can former employees still access MyResults?
Former employees and dependents can access hraccess.att through the “Retiree, Former Employee, or Dependent” login option. However, active sales dashboard information and att my results data through e-access are generally linked to current employment status.
3. Why does my quota look different from my coworker’s, even though we’re in the same role?
Your quota may differ because AT&T can adjust targets based on factors like tenure, store location, sales conditions, and whether you work part-time or full-time. When checking att my results, employees may notice different performance numbers based on their assigned goals.
4. How long do I have to dispute a missing commission?
The timeline depends on your market and store process, but many commission disputes follow monthly pay-cycle deadlines. Reviewing your att my results information regularly can help you identify missing payments or reporting issues early.
5. Does clearing my browser cache actually fix att my results login issues?
In many cases, yes. Clearing your browser cache can help when old login sessions, stored data, or conflicts between hraccess and e-access accounts prevent you from accessing att my results properly.
6. Is MyCoach the same thing as a performance review?
No. MyCoach is mainly designed for ongoing coaching, feedback, and skill development. A formal performance review is handled separately through scheduled review processes such as My Success.
7. Why does my CSAT score seem delayed compared to my customer interactions?
CSAT scores often take time to update because customer surveys must be sent, completed, and processed before they appear in your performance metrics. These updates may later reflect in att my results.
8. What should I do if I get locked out of my AT&T account before my shift?
Avoid repeatedly entering incorrect passwords because multiple failed attempts can extend the lockout period. Try the self-service password reset through hraccess.att , or contact the IT helpdesk if you cannot regain access to att my results.
